Store Policies

Announcements 

Shipping is calculated at check out for domestic shipping within the United States. If you need shipping outside of the USA please contact me directly.

Shopping with us

Reasonable prices. A growing selection. Dedicated employees. Pricing: Our prices are very competitive due to using a formula based on our cost, not basing it off of who sells it for more. Selection: We listen to you, the consumer, for your wants and needs. With our employees backgrounds, we know what is needed the most. Offering numerous options not limited to: thread, feet, needles, blades, and other accessories for your machine whether it’s a sewing, quilting, embroidery or multi needle machine. Let’s not forget sergers! Dedicated employees: during business hours, orders are imported daily, most times multiple times a day. Most in stock items are processed the same day for shipping.

Ordering Online

We’ve made our website user friendly. Easy add to cart buttons without leaving the page you’re on. The cart display shows you how many items you’ve added and cost before shipping and taxes. When you checkout, you can either checkout as a guest, or create a profile. In your profile you can look back on your past orders to view what you’ve ordered and what you may need to order. For example: you couldn’t remember which needles you ordered. Simply go to past orders and view the needles you ordered previously. Taking the guess work out of which needles you need to reorder. 

Shipping Fees

As much as we’d love you to buy more, we know that you may only need a certain item. So, while there is no minimum order requirement, a small shipping of $5.99 will apply. Free shipping remains on orders $49 or greater. 

Phone Orders

We are working on being able to have orders placed via phone. At this time, for your protection, all orders must be placed via our secured website.

Special Orders

We can't stress this enough. If you are unsure of an item that will fit your machine, (we are working to have all manuals available for download,) please email us. Special order means it is something we do not regularly carry at the moment. While orders are placed weekly, your special order item(s) will be ordered on the next purchase order placed with that vendor/supplier. All special orders WILL be subject to a cancellation fee if the item is returnable. Items that are not eligible for a refund: special orders, fabric, patterns, templates, electrical parts, software, memory cards, CDs, DVDs, foot controls, fabric, patterns, books, broken items, items missing parts or their original packaging, items not in a re-sellable condition, used thread or stabilizer, and discounted or close-out items at the time of purchase. Items that can be duplicated (against copyright laws) in any fashion cannot be returned. Embroidery designs, which are classified as software, are not returnable–please confirm an item includes the format that is compatible with your machine before ordering.
The delicate nature of electrical parts there is no return and/or refund on electrical parts. Please double check you are purchasing the exact part that you need prior to placing your order. Any questions on which part or to make sure you are looking at the right part, please email us! Please include the make and model of your machine, and which part you are needing to replace/purchase. Included in this section are electrical parts. Electrical parts shall be listed as any part that has electricity pass through it e.g.: light bulbs, circuit boards, foot controls, power cords, etc. Foot controls, if you believe your foot control has gone out please have your machine tested before taking the chance of ordering a foot control because it will not be returnable.

International Shipping:

International customers are solely responsible for paying any duty and/or import taxes. We are not in control of the cost of duty and/or import taxes that a country charges. Any and all orders placed and then are abandoned, due to failing to pay the duty/ and or import taxes, will not qualify nor be eligible for a RMA for a refund. At some point the customs department’s will consider the parcel, “abandoned,” and will dispose of it. Any abandoned package that is sent back to us, the cost of shipping and a service fee will apply. Please check your countries customs, duty, and/or import tax polices and rates prior to placing an order to avoid any extra costs they may involve. 

Transit Delays

Either USPS or UPS, may experience delays. While both USPS and UPS have a very good histories of delivering shipments on time, things can happen. Once a package leaves MySewingSource, any delays thereafter, are not the fault of MySewingSource. As customers ourselves, we do understand frustrations. USPS shipments call (800) 222-1811, UPS shipments call (800) 742-5877 (800-PICK-UPS). Please use your tracking number as reference when speaking to the appropriate shipping source. If for some reason a delay is found by the carrier from the an incorrect or undeliverable address, the package will likely return to us. We will contact you immediately. Also, unforeseen delays that are beyond our control include but not limited to: holidays, acts of mother nature, winter storms, hurricanes, floods, etc.

Returns

We want you to be completely happy with your experience when shopping with us. We take pride in offering the lowest prices possible. You have 5 business days of receipt to request an RMA number. This does not include non-returnable items. Email us, requesting an RMA # and the reason for the return. Please don’t forget to include your order number. Any returned package without an RMA # will not be accepted. A valid RMA # must be on the outside of the package. All products shipped must be present when we process your package. Depending on the reason for the return, a return label may or may not be provided. After your return is processed, you will be credited back via your original form of payment. What may not be refunded: Shipping charges, and if you return an item that was part to receive free shipping, you may be required to pay shipping. So, please inquire before requesting an RMA #. An exchange may take place only if the item is for the same or greater value, and $5.99 shipping is paid. A restocking fee may be applied.

Warranty

Each product warranty is provided and honored by the product manufacturers warranty and not by MySewingSource/Lynn's Sewing Studio. The warranties are handled directly between you, the customer, and the manufacturer. 

General Disclaimers

We work hard to provide the best possible experience with us. Our team makes every effort to ensure that the product on our website contains accurate product specifications and current pricing. We work hard to prevent any errors. Errors are part of the inevitable. We take all information either the machine’s user manual or manufacturers website. If there is an error we have overlooked, please let us know and we will fix it right away to make it right. When it comes to pricing, we reserve the right at our discretion to cancel the order. We sincerely apologize. We are a small company and depending on what the cost difference is, we will not be able to fulfill the order at the price. We will have the price changed and you will be able to reorder it at the correct price.

Legal Disclaimers

MySewingSource/Lynn's Sewing Studio and all related trademarks and logos are protected under copyright laws. All rights reserved. No part of this website may be duplicated without written express permission. All the products and their respective trademarks contained within our website are also protected by their manufacturers.

Fabric 

All fabric sales are final. Please take into account monitors and/or phones may display a different hue tone. In addition that each bolt comes from a different dye lot. For example: Moda Grunge – you order 5 yards. We only have 2 in stock. We will wait for a new bolt to arrive to give you 5 continuous yards. The last bolt may just be a slight variation, even though it’s the same sku/color number. Dye lots can vary from bolt to bolt. Your screen may show a slightly different huge than the original fabric. We try our best to take the best pictures to show the true colors.

Other tidbits

As you can see, we have a lot of experience. There’s a lot of information so we can keep you informed. Please keep in mind, to keep our prices low and competitive, we do not have a very large staff compared to other companies. We are not Amazon or a 24 hour warehouse. 

Our Privacy Policy Promise

We will never sell or share our customer information, including but not limited to mailing/email lists. Any and all information is secure and confidential. Unless we are speaking with the account holder, we will never share anyone’s account with anyone other than the account holder. Personal information collected at time of check out may include Name, Address, Email, Phone number. Any personal information that is collected on our site is only used for order fulfillment, contacting you in case we cannot complete the order or for general marketing for our company only. We will never sell or give your personal information to a 3rd party.

Please note if you sign up for the Newsletter Email Marketing you can unsubscribe at any point. 

If you have any questions regarding the information collected or anything else feel free to contact me.